This page details our customer terms and conditions.
Our Contact details:
Floralcraft
Temperance Square,
West Road,
Loftus,
Saltburn by the Sea,
Redcar and Cleveland TS13 4RG
Email: info@floralcraft.biz
VAT No. 546 9031 34
Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the "Buy Now" button and you will be directed to Paypal so you will be able to complete the order.
You may send and pay for flowers over the phone by calling us on 01287 643633 or 01642 712242. We accept most credit and debit card payments, Visa, Master card, Maestro, American Express.
Orders that are cancelled online or via the phone are subject to a cancellation fee.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Orders received before 2pm Monday to Saturday (UK time) for local delivery will be delivered on the same day if required. Orders received after this time will be generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
We do not deliver on Sundays and Bank holidays (unless otherwise stated). Orders placed to be delivered on these days will be delivered the next working day. Online deliveries can only be within our delivery area. To send flowers overseas please telephone.
No timed deliveries – except for funeral tributes and weddings.
We do not deliver to Hospitals as they will not accept them, also Churches and Crematoriums as these will not take responsibility for them.
Please telephone if you have an emergency order.
If you require specific flowers please telephone at least 24 hours before delivery is required.
Orders are delivered BUT if not in and a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery If no neighbour or secure area to leave the flowers/plant we will lave a note saying that we have tried to be deliver and to contact the shop to arrange a re-delivery or collection.
If the recipient is unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Floralcraft earliest convenience.
Floralcraft are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax Charges Orders are inclusive of 20% VAT.
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.